Frequently Asked Questions

How much does Donaid cost?

Donaid charges ZERO setup, monthly or hidden fees and we will never charge you directly. We apply a fixed rate of 1.25% on each transaction in real time so that you never have to worry about monthly fees or paying invoices.

Do you support               coin? / Can you support                  coin?

You can find a list of the coins/cryptocurrencies we currently support on our homepage. We are always looking to add more support so if you would like to make a suggestion please submit a feature suggestion here or email Support@Donaid.io.

Can cryptocurrency donations be charged-back or refunded?

Nope. Cryptocurrency payments are non-reversible, meaning that you do not have to worry about fake or malicious donations.

I don't have a wallet. Can I still accept cryptocurrency donations?

No, donations are sent directly to your wallet address. If you do not already have a wallet we recommend MyEtherWallet or MetaMask.

Disclaimer: All donations are sent directly to the wallet address you set. You are responsible for making sure your address is valid and keeping your wallet secure. We do not recommend using our service if you are not familiar with using cryptocurrency.

Why should I use Donaid to accept cryptocurrency rather than Streamlabs?

Streamlabs requires you to have a Coinbase account to receive crypto donations. This means donations go to your Coinbase account, not your own wallet. Using Coinbase increases overall fees and many people have issues setting up and verifying a Coinbase account (especially for people outside the U.S.A.). With Donaid, donations go directly to your wallet so they are available right away and you never have to worry about external accounts.

Plus, we now integrate with Streamlabs! You can link your accounts so that you receive donation alerts in streamlabs whenever someone donates to you using your Donaid page!

Still have questions? Visit the Help Center or email us at Support@Donaid.io